In spite of the best of intentions (and technology), sometimes the emails with your login information end up in junk-mail folders or get scrubbed by company email filters before they even get there.
There can also be the odd system issue or outage (though rare) that might impact access. No system is 100% perfect.
Just contact us at the big red help button located at the bottom right side of any page on our website and we'll correct the issue for you ASAP.
Access issues are treated with the highest priority!